We suggest that you start working with the AO in the following way:
Read the 'Executive Summary' (this document) for an overview, then
consult the AO 'how-to' step-by-step webpage and follow the instructions there,
the next step is to read the 'Policies and Procedures' document.
If you have not already done so, it is strongly encouraged that you to register as a 'Herschel user' right away, in the process you can set your notification levels so that we can offer you the best possible support via the Helpdesk.
Welcome to the Herschel Space Observatory!